LiveTrains ProSupport
LiveTrains Pro Support
We aim to reply within 2 working days.
Contact
For help with the app, questions about the Remove Ads purchase (including restoring it on a new device), bug reports, or feature requests, email:
Common questions
Restore Remove Ads on a new device:
open Settings inside the app and tap "Restore Purchases" — the unlock is tied to your Apple ID.
Board looks out of date:
the app shows a "cached" badge when it can't reach live data; pull to refresh once you have signal. Train data ultimately comes from National Rail's Darwin feed.
Live Activity stopped updating:
Lock Screen activities end when the journey completes or after iOS's activity time limit; re-pin the train to start a new one.